Tag Archives: Southwest Airlines

10 Best Customer Service Companies

Zogby International recently conducted a survey for MSN Money among 3,022 randomly chosen respondents to ask them about customer service at 150 companies in 15 industries. After looking at the ten worst customer service companies it’s only fair to look … Continue reading

Posted in Consumer Insights | Tagged , , , , , , , , , , , , | Leave a comment

Consumer Insights and Social Media

With the tremendous growth in social media over the last two or three years, there has been a lot written about gathering consumer insights via this channel. There have also been a lot of products developed to enable marketers to … Continue reading

Posted in Consumer Insights | Tagged , , , , , , , , , , , , , | Leave a comment