Tag Archives: Nordstrom

Outstanding Customer Service by Nordstrom

From Mark Anderson at Beliefnet, great story about outstanding customer service that affirms why Nordstrom is consistently near the top: When it comes to customer service, the bottom line is this: It’s not a department, it’s an attitude.  Let me … Continue reading

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10 Best Customer Service Companies

Zogby International recently conducted a survey for MSN Money among 3,022 randomly chosen respondents to ask them about customer service at 150 companies in 15 industries. After looking at the ten worst customer service companies it’s only fair to look … Continue reading

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Consumer Insights on Vision & Values

What’s your vision? What’s your company’s vision? Are they aligned? According to Jim Collins and Jerry Porras in a Harvard Business Review article entitled, “Building Your Company’s Vision,” companies that enjoy enduring success have core values and a core purpose … Continue reading

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