Tag Archives: FedEx

10 Best Customer Service Companies

Posted on June 8, 2011 by Chipotle for Life

Zogby International recently conducted a survey for MSN Money among 3,022 randomly chosen respondents to ask them about customer service at 150 companies in 15 industries. After looking at the ten worst customer service companies it’s only fair to look … Continue reading →

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The Sustainability Megatrend

Posted on June 6, 2011 by Chipotle for Life

Thanks to David Lubin, senior advisor of Esty Environmental Partners and Chairman of Sustainability Innovators Working Group for a great webinar and article in Harvard Business Review on “The Sustainability Imperative” (http://bit.ly/irSDYM). This is a particularly relevant topic to me … Continue reading →

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Consumer Insights on FedEx

Posted on December 20, 2010 by Chipotle for Life

In “The Six Laws of Customer Experience” (http://bit.ly/gZpGey), Bruce Temkin of Forrester suggests customers “don’t generally know or care as much about how companies are organized.” While I don’t disagree with Bruce’s suggestion, I am perplexed by FedEx’s lack of … Continue reading →

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