Monthly Archives: December 2012

2012 in review

Posted on December 31, 2012 by Chipotle for Life

The WordPress.com stats helper monkeys prepared a 2012 annual report for this blog. Here’s an excerpt: 4,329 films were submitted to the 2012 Cannes Film Festival. This blog had 28,000 views in 2012. If each view were a film, this … Continue reading →

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13 Behavioral Interview Questions

Posted on December 22, 2012 by Chipotle for Life

After being laid off due to the poor Irish economy, I’m back in “job search” mode looking for my next opportunity. At a recent networking meeting, the topic of behavioral interview questions was raised. Given that I’ve just been through … Continue reading →

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How Can Companies Emotionally Connect with Customers?

Posted on December 13, 2012 by Chipotle for Life

I noticed this topic just came up as a search term on my blog. I have several suggestions: Treat your customers like they matter to you.  I had been a DirecTV customer for 15 years and pleaded with their CSRs … Continue reading →

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Use NPS to Improve Your Business

Posted on December 12, 2012 by Chipotle for Life

I’ve found the net promoter score (NPS) to be a very powerful tool on several fronts that requires little time from the respondent: Asking the ultimate question, “On a scale of 0 to 10, with 0 being ‘none,’ what is … Continue reading →

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DirecTV Customer for Life? Not so much.

Posted on December 9, 2012 by Chipotle for Life

I’ve been a DirecTV customer since 1997. I recently decided it was time to upgrade to high-definition. I called DirecTV who suggested I upgrade my Internet access with AT&T’s Uverse at the same time I was upgrading to high-def television. … Continue reading →

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