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Category Archives: Ritz-Carlton
Consumer Insights on The Ritz Carlton Hotel’s Commitment to Customer Service
I enjoyed reading the interview of Diana Oreck, vice president of global learning and the Leadership Center at The Ritz-Carlton Hotel Company, in the October 30 edition of Marketing News. After winning the Malcolm Baldrige National Quality Award twice, Ritz-Carlton … Continue reading
Posted in Consumer Insights, Ritz-Carlton
Tagged Consumer Insights, CRM, CSMI, customer relationship management, customer retention, Customer Satisfaction, customer service, customers, Diana Oreck, emotional links, Employee Satisfaction, integrity, mission, remarkable service, Ritz-Carlton, trust, values, vision
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