Category Archives: Uncategorized

The Untapped Value of Employee Engagement (Infographic)

Originally posted on Customer Experience Matters®:
We created this infographic called “The Untapped Value of Employee Engagement” with some of our employee engagement research. If you like the infographic, then here are some other download formats that are made for prinintg: Click…

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DirecTV Customer for Life? Not so much.

I’ve been a DirecTV customer since 1997. I recently decided it was time to upgrade to high-definition. I called DirecTV who suggested I upgrade my Internet access with AT&T’s Uverse at the same time I was upgrading to high-def television. … Continue reading

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Bank of America Gives Loan Modifications to People Who Won’t Complain About them on Facebook

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2011 in review

The WordPress.com stats helper monkeys prepared a 2011 annual report for this blog. Here’s an excerpt: The concert hall at the Syndey Opera House holds 2,700 people. This blog was viewed about 9,000 times in 2011. If it were a … Continue reading

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How Consumer Behavior Has Changed

Interesting white paper from Accenture entitled, “The Road to Recovery: A Report on Consumer Behavior in the New Economy” (http://bit.ly/qr1sES). The white paper begins by asserting that consumer behavior typically returns to normal soon after recessions end.  However, in extreme … Continue reading

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2010 in review

The stats helper monkeys at WordPress.com mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health: The Blog-Health-o-Meter™ reads This blog is doing awesome!. Crunchy numbers A helper monkey made this … Continue reading

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Patient Insights and Hospitals

I just read an interesting post from Nancy Porte of Vovici entitled, “Taking the Temperature of Patient Satisfaction” (http://bit.ly/aszUpX). After reading Nancy’s post, researching and interviewing with the Institute for Healthcare Improvement, taking my wife to the E.R. with anaphylaxis … Continue reading

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