Monthly Archives: November 2012

Top 10 NPS Leader Fails to Deliver

  Costco ranked #5 on the top 10 NPS leaders with a score of 77%. I received a flyer from Costco when checking out yesterday for their “black Friday” specials. Since we’re in the market for an HDTV, I actually … Continue reading

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Top 100 Loyalty Leaders for 2012

Out of 598 brands in 83 categories, it was Apple, Amazon, Samsung, YouTube, and Twitter that topped the “Top 100 Loyalty Leaders List” survey for 2012, conducted by New York-based customer loyalty research firm Brand Keys. In total, 21 new … Continue reading

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