Category Archives: College Basketball

Goodbye ACC Tournament

Originally posted on Insights From Analytics Blog:
Greensboro Coliseum Home of the 2011 ACC Tournament Long live the ACC Tournament. The first ACC Men’s Basketball Tournament was held March 4-6, 1954 in Reynolds Coliseum. Every ACC Tournament between 1963 and…

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10 Lessons Learned from This NCAA’s Offseason

I enjoyed Dana O’Neil’s article on ESPN.com, “Lessons Learned from This Offseason” (http://es.pn/jnRre7). Ms. O’Neil presents the following: Be true to your school Meanwhile in Texas . . . The ACC shakeup Missouri stunner Indiana upheaval New terms in and … Continue reading

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ESPN: “NCAA Prez Vows to Hit Violators Hard”

Are you kidding me?  You’re years too late! I had to laugh when I saw this headline on ESPN.com (http://es.pn/m428fC). Mark Emmert, president of the NCAA, wants to start hitting NCAA rule-breakers hard. We now have an NCAA Basketball championship … Continue reading

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Airline Integrity — An Oxymoron?

I had the opportunity to attend the Final Four in Houston.  Why can’t every host of a Final Four have an airport with the same security set-up as Indianapolis? In Houston, it took 45 minutes to get through security at … Continue reading

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The ACC Tournament is Dead

Long live the ACC Tournament. The first ACC Men’s Basketball Tournament was held March 4-6, 1954 in Reynolds Coliseum. Every ACC Tournament between 1963 and 2008 was a sell-out with no tickets being made available for sale to the general … Continue reading

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Consumer Insights on Contact Center and Web Experience

eGain just published Contact Center and Web Customer Experience Megatrends and Next Practices for 2011. Here are the eight megatrends: 1. The customer is royalty – his or her wish must be your command. This is more true in a … Continue reading

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Consumer Insights on Gratitude

I was having a talk with my best friend this past week discussing happiness and gratitude. I’m very grateful for the opportunity to document and share my thoughts on consumer insights, customer satisfaction and marketing on my blog. Here are … Continue reading

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Consumer Insights and the Final Four

Well, I almost waited a month before I brought college basketball, my other passion, into my blog. I’ve been fortunate to attend more than 30 ACC Tournaments and a dozen final fours. Neither the ACC nor the NCAA is big … Continue reading

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