Tag Archives: customer service

5 Best Practices for Social Media as a Customer Service Channel

Excellent suggestions from Parature on the five best practices for managing social media as a customer service channel: Focus service efforts.  Prioritize social customer service delivery to your most active social channels and use marketing to train consumers to reach … Continue reading

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7 Tips for Handling Customers’ Questions

Thanks to Carol Tice for the following: Do you sometimes think your customers are clueless based on the questions they ask? If so, you are not alone. A new survey from IT-employment agency Robert Half Technology reveals chief information officers … Continue reading

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10 Best Customer Service Companies for 2011

The American Customer Satisfaction Index surveyed customers on a range of retailers, including department and discount stores, health and personal services and online and specialty retailers. The scores are based on 13,000 surveys collected in the fourth quarter of 2011. … Continue reading

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6 Rules for Customer Service

Interesting article in a recent edition of Quick Service Restaurant magazine entitled “All in the Family.”  While the article is about customer service in restaurants, it applies to any business — B2C or B2B. David Martinez runs two Russo’s Coal-Fired … Continue reading

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Top 10 Customer Service Retailers for 2011

The announcement of the Top Ten Recipients for the 2011 Customers’ Choice Awards was made Tuesday, January 17, at the Annual Retail Industry Luncheon. Finalists for the Customers’ Choice Awards were selected by shoppers in the seventh annual NRF Foundation/American … Continue reading

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5 Ways to Improve Customer Service

LinkedIn just published its “naughty” or “nice” list for 2011 in “Stay on the Nice (not Naughty) List in 2012.” If you were to ask your customers, which list would they put you on? These tips may help you make … Continue reading

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20 Reasons to Use Social Media for Customer Service

Customer Relationship Magazine just has an article entitled, “Using Social Media for Customer Service is a Strategic Imperative.” The article includes a list of 20 sites which encourage customers to express their feelings and share complaints about companies, products and … Continue reading

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Top 10 Retailers for Customer Service

The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey. The survey asked 9,374 … Continue reading

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10 Ways Customer Service Will Change in Two Years

Interesting article in a recent edition of Customer Relationship Management magazine entitled “Changing the Channel.” The article details the findings from research conducted by Avaya among 5,300 consumers in 11 countries that revealed that “service delivery is becoming a primary … Continue reading

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10 New Rules of Customer Service

Thanks to Joseph Jaffe and “The Customer Service Manifesto.”  Mr. Jaffe suggests that never before in the history of business and marketing has customer service been as front and center as it is today. So much so that it is … Continue reading

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