Tag Archives: integrity

3 Communication Traits of Leaders

According to the Towers Watson 2010 Global Workforce Study, leadership is the top driver of employee engagement. In turn, high employee engagement translates to better financial performance.  In Towers Watson’s Global Normative Database, companies with high employee engagement generate operating … Continue reading

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133 Suggestions for Living Well

Great short read. Here’s the list from Mentor: The Kid & The CEO: 1. Finish what you start. 2. Have integrity. 3. Have values. 4. Be a mentor. 5. Stay committed. 6. Listen well. 7. Don’t take things personally. 8. … Continue reading

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6 Ways to Create Trust

Robert F. Hurley, a management professor at Fordham University, just completed a new book, The Decision to Trust: How Leaders Create High Trust Organizations. The findings and suggestions are consistent with what I’ve previously written about The Integrity Chain (http://wp.me/pYHt6-2CContinue reading

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5 New Opportunities for Reputation Management

Thanks to Christian Pieter Hoffman for his article “Holding Sway” in the most recent edition of Communication World. Prior to the advent of social media, marketers and corporate communications managers felt they had control over the brand and all messaging … Continue reading

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10 Ways To Be a Better Leader and Employer

I’ve written several posts about how the importance of customer service has increased during the recent recession and stagnation.  I’ve also written numerous times about the correlation between employee satisfaction and customer satisfaction (http://wp.me/pYHt6-qT). The value in keeping knowledgeable, engaged … Continue reading

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5 Drivers of Trust

I enjoyed reading “A Matter of Trust” in the May-June edition of Communication World by Pamela Shockley-Zalabak, Ph.D. In the article, Ms. Shockley-Zalabak examines the relationship between ethics and trust and suggests a framework of four habits that, when applied … Continue reading

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10 Steps to Enchantment

Thanks to Guy Kawasaki for his recent webinar on “How to Change Hearts, Minds and Actions” — 10 steps to achieve enchantment — the title of his new book. Achieve likeability — have a great smile; dress for a tie … Continue reading

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10 Ways to Be More Productive

Thanks to GigaOM and Dawn Collins for the topic (http://bit.ly/kj6SBi). We’re all trying to get more out of our day.  Dawn Collins shares her 10 ideas in GigaOM in the aforementioned link. I’d like to add my experiences, observations and … Continue reading

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Trustability, Trustworthiness, Integrity and Ethics

Great webinar by Don Peppers, founding partner of the Peppers & Rogers Group, on behalf of Vovici this past week entitled, “Transparency, Trust and Customer Feedback.” Some interesting technology factoids: 25 million+ Google searches are taking place every hour — … Continue reading

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Consumer Insights on Employee Engagement

As I was preparing for a leadership development program, I came across a research report from the Corporate Executive Board entitled, “Driving Performance and Retention Through Employee Engagement.” I was pleased to see the authors refer to the “voice of … Continue reading

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