Tag Archives: poor customer service

Bank of America Core Values?

Posted on February 7, 2012 by Chipotle for Life

Apparently not integrity, transparency or the right to free speech. A recent article in Businessweek, “Bank of America Settlements Impede Fraud Probe, Arizona Says”  indicates that B of A is refinancing mortgages for 40 years at 2% if the homeowner … Continue reading →

Posted in Consumer Insights | Tagged , , | Leave a comment

19 Most Hated Companies in America

Posted on July 14, 2011 by Chipotle for Life

The following list is from the American Customer Satisfaction Index (ACSI) which rates companies based on thousands of surveys. The most hated industries include large banks, airlines, power companies and telecom companies.  These are not terribly competitive industries and the … Continue reading →

Posted in Consumer Insights | Tagged , , | 1 Comment

Getting Your Customers to Complain is Invaluable

Posted on June 13, 2011 by Chipotle for Life

The Corporate Executive Board Financial Services Practice Operations Council just completed a study which found that 90% of financial services customers do not complain when they have an unsatisfactory experience. Perhaps this is why four banks and two insurance companies … Continue reading →

Posted in Consumer Insights | Tagged , , , , , , | Leave a comment

10 Worst Customer Service Companies

Posted on June 7, 2011 by Chipotle for Life

Zogby International recently conducted a survey for MSN Money among 3,022 randomly chosen respondents to ask them about customer service at 150 companies in 15 industries. Here are the 2011 Customer Service Hall of Shame (http://on-msn.com/kuh2Oc): 10. Farmers Insurance — … Continue reading →

Posted in Consumer Insights | Tagged , , , , , , , , , , , | Leave a comment

How Two Healthcare Providers Just Lost a Family

Posted on May 3, 2011 by Chipotle for Life

This past week a relative began having pains in her back and called our family practitioner on her way home from work. She was told it was approaching 5:00 and no doctors were available to see her today. She went … Continue reading →

Posted in Consumer Insights | Tagged , , , , | Leave a comment