Tag Archives: Parature

5 Ways to Ensure Customer Engagement via Social Media

Thanks to Parature for their recent white paper on “Five Trends in Social Media for Response Management and Customer Engagement” (http://bit.ly/mlLKka). The web has changed the way consumers interact with providers.  Where the provider used to control how and when … Continue reading

Posted in Consumer Insights | Tagged , , , , | 1 Comment