Tag Archives: Whole Foods

SoLoMo Lives!

Five days ago I wrote a blog post lamenting the fact that SoLoMo (social, local, mobile) marketing was taking too long for retailers to adopt and questioning if that would be the death of Foursquare. I was pleasantly surprised when … Continue reading

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SoLoMo Too Slow for Foursquare?

I didn’t sign-up for Foursquare when I first heard about it because I didn’t see the benefit to me as a consumer. Then, Chipotle had a promotion encouraging customers to sign-up on Foursquare and check-in at every visit. Since I … Continue reading

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Consumer Insights on the 8C’s of Customer Experience

I enjoyed reading McMillianDoolittle’s 8C’s of Customer Experience and the retailers who get it right in the National Retail Federation’s blog. Here are the eight C’s” Clarity (the right positioning): Whole Foods‘ customers are passionate ambassadors and the retailers’ well-defined … Continue reading

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Consumer Insights and a Loss of Trust

BP has lost the respect and loyalty of many customers – at least in the U.S. Is there anything they can do to regain that trust? Harris Teeter just opened a new store in an affluent apartment/condo complex. It’s not … Continue reading

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