Tag Archives: listening skills

8 Steps to Become a Better Listener

The following suggestions are provided by David Grossman of The Grossman Group. Listening is a skill all of us can work on.  It’s also imperative in order to get better insights from employees and customers.   How to Listen So … Continue reading

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Consumer Insights — Listen Up!

A lot of folks have asked me how I’m able to get people to open up and talk to me about seemingly mundane things. It’s a very simple three-step process: Close mouth. Open ears. Repeat. Listening is the most important … Continue reading

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