Tag Archives: engaged customers

5 Leadership Traits That Build Employee Trust

I truly believe that empowered employees are more engaged and that engaged employees result in engaged customers. The following are five leadership traits identified by Meghan Brio at Forbes.com in an article entitled, “5 Leadership Behaviors Loyal Employees Trust:” 1. Tell … Continue reading

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13 Tips for Improving Customer Service

The following are my takeaways from an article written by Christine Birkner entitled, “Top Ranked Companies Talk Customer Service 101” in a recent edition of Marketing News. Christine talked to five companies that excel at meeting and exceeding their customers’ … Continue reading

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