Tag Archives: employee empowerment

8 Steps to Become a Better Listener

The following suggestions are provided by David Grossman of The Grossman Group. Listening is a skill all of us can work on.  It’s also imperative in order to get better insights from employees and customers.   How to Listen So … Continue reading

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Empower Your Customer Facing Employees

We had lunch at Pei Wei this past Sunday.  It’s the first time I’ve been asked if we already had a table before we ordered. Luckily we did.  I’m not sure what would have happened if we hadn’t.  This is … Continue reading

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Keys to Building a Great Brand

Thanks to Financial Marketing Solutions for their presentation at the ABA’s Bank Marketing Conference.  Tim Pannell and his wife and business partner, Laurie Campbell Pannell, are doing great work for banks and provided the following keys for building a great … Continue reading

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Five-Steps to Strategic Planning

The January-February 2011 edition of the Harvard Business Review has an interesting article by Stephen Bungay, “How to Make The Most of Your Company’s Strategy.” Stephen recommends a five-step process to ensure managers and their direct reports are in complete … Continue reading

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