Nice book by Rich DiGirolamo, speaker, author and fun director, who wrote Diary of the Happiest Employee on Earth.
Rich provides 52 ways an employer can provide a great workplace and enhance employee engagement which is critical to customer engagement.
Here are a few of my favorites:
- Breakfast in honor of the new employee in which they are introduced to everyone in the department, their roles, how long they’ve been with the company and other personal items of interest.
- A daily thank you sign for employees with a different message or thought for the day (e.g., “Thanks for your contribution this week. Enjoy your weekend!”).
- Getting an office supply catalog with a handwritten note from the CEO telling you to order anything you think will make your job easier.
- Philosophy of communicating information openly, in a timely manner and regularly (i.e., transparency).
- The company believes everyone needs to get away from their work for a bit. Lunch is not only encouraged, it is mandatory. I have found lunch to be a very necessary break for me over the past 30 years.
- A boss that’s smart enough to know, “Everything I know I learned from my staff; so if I piss them off I suffer.”
- A culture that fosters getting people to know more and more people within the company. The more you know someone, the more you care about them and their success and the less likely you are to let them down.
- No closed-door meetings ever occur. If you want to eavesdrop, eavesdrop. Everything is out in the open. No doors = no rumor and no gossip. No rumor and no gossip = productive and engaged employees.
- When you make a mistake, follow the three A’s: acknowledge the mistake; accept responsibility for the mistake; and, act on correcting the mistake.
There are a lot of other great ideas in this little book. I encourage you to order a copy and share it throughout your organization.
What does your organization do to create a great workplace?