Airline Integrity — An Oxymoron?

Consumer insights on airlinesI had the opportunity to attend the Final Four in Houston.  Why can’t every host of a Final Four have an airport with the same security set-up as Indianapolis?

In Houston, it took 45 minutes to get through security at 10:00 a.m.

The year before in Indy?  Less than two.

Put the Final Four in Indy every year if for no other reason than the airport security.

At least the staff at the Houston airport told us it would be about 45 minutes when we entered the line.

Unfortunately Delta wasn’t quite as accurate or honest.

They canceled my 1:30 flight that morning so they could get a larger aircraft.  Good idea.

Did Delta know the championship game was on April 4?  Delta, the final game next year is on April 2 — in New Orleans — hint, hint.

My flight was delayed one hour so Delta could bus some folks over from G.W. Bush and fill up the larger aircraft.

Once we boarded, we were told our connecting flights would be held.

After sitting on the plane for 45 more minutes, we finally took off being reassured that we would not miss our connecting flights.

I can’t speak for anyone else, but I missed mine.

Thanks for the misinformation Delta.  No wonder your Net Promoter Score was so low in the recent Satmetrix ratings.

Let me see if Southwest or Jet Blue go to NOLA next April.

So, is airline integrity an oxymoron?

Does anyone have an example where the airline came right out and said, “you’re going to miss your connecting flight but we’re going to make more money so it’s OK?”

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About Insights From Analytics

Integrated marketing professional who generates insights from analytics to increase revenue. Daily blog now resides at www.insightsfromanalytics.com/blog.
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One Response to Airline Integrity — An Oxymoron?

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